The goal of all healthcare is to solve the patient’s problem as effectively as possible, i.e., to ensure that the intervention results in the fastest possible recovery time, the least possible pain, the best possible outcome, and the lowest possible chance of recurrence. The two most important factors in this are the doctor and the patient.

It is easy to see that the intervention will be most successful if both sides are as well prepared as possible for the date of the intervention. In developing our clinic, selecting our staff, providing training, and purchasing equipment, we always keep in mind that we want to treat our patients with the latest equipment and the best-trained staff available.

The other most important factor is the patient, i.e. your cooperation. Every person comes to us in a different physical and mental state, with different comorbidities and different types of problems, so it is important to discuss on an individual basis exactly how to prepare for a procedure and what you can and cannot do after surgery or laser treatment, for example. Therefore, an important part of success is that you follow our recommendations and advice after the examination or procedure.

What has been described so far may be true for any service. Today’s times suggest that even healthcare or health is just a “service” that can be purchased, where demand, supply, results, and money determine how things work.

However, there is something extra in the doctor-patient relationship, because when someone decides to be examined or operated on by a doctor, a contract is formed between them. This contract is not only about results, risks, and price, but above all about something unspoken: trust, because the patient entrusts us with their greatest treasure, their health.

The patient allows the doctor to touch, for example, their leg—something we would not allow just anyone to do—or to share confidential information about themselves.

The doctor respects the patient’s requests, keeps their secrets, tries to resolve their complaints, and helps them heal. This cannot be a one-sided “service”; it takes two people. It is this human connection that helps the patient overcome obstacles, fear, anxiety, and unpleasant moments in such an unusual situation. It is this trust that gives medicine the quality we truly love, because it makes our success a shared one. Trust cannot be bought, and it is difficult to earn, but we sincerely strive to deserve it. That is why no one leaves us feeling let down or with unanswered questions.

Best regards,

The VeinStream Clinic Team